Returns & Refunds

If a spool isn't right for your job, we want to make it right. Unused product in original, resalable condition may be returned within 7 days of delivery.

How to Start a Return

• Contact us with your order number and the item numbers you want to return.
• We'll issue a return authorization and return instructions.
• Ship the spool back in its original packaging with the authorization number visible.

Refunds

Once the return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Standard U.S. shipping is free, so there are no shipping charges to deduct. Customers are responsible for return shipping unless the order arrived damaged, defective, or incorrect — in that case we cover it.

Non-Returnable Items

• Rope that has been cut, spliced, or removed from the spool.
• Custom-cut or special-order lengths.
• Product showing wear, dirt, or field use.

Damaged or Incorrect Orders

If your order arrives damaged or we shipped the wrong item, contact us within 5 business days and we'll cover return freight and send a replacement at no cost.

Questions

Call 440-498-1648 or email DJGoss@ropekingusa.com.